Service Policy - Juls Lash Studio

1. Appointment Scheduling:
a. We highly recommend scheduling appointments in advance to secure your preferred date and time.
b. Walk-in clients are welcome, but availability may vary. We encourage calling ahead to check for availability.

2. Punctuality:
a. Please arrive on time for your scheduled appointment to ensure we can provide you with the full service.
b. If you anticipate being late, kindly inform us as soon as possible. We will do our best to accommodate you, but please note that the service duration may be shortened accordingly.

3. Rescheduling and Cancellations:
a. If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance.
b. Late cancellations or no-shows may be subject to a cancellation fee.

4. Patch Tests:
a. For first-time clients or those with known sensitivities, we may require a patch test at least 24 hours before the appointment to check for any adverse reactions.

5. Consultations:
a. We offer complimentary consultations to discuss your desired lash style, preferences, and any concerns you may have.
b. Consultations can be scheduled separately or incorporated into the appointment time.

6. Service Satisfaction:
a. We strive to provide exceptional service and ensure your satisfaction.
b. If you have any concerns or are not completely satisfied with your lash service, please let us know within 48 hours, and we will do our best to address and resolve the issue.

7. Hygiene and Sanitation:
a. We adhere to strict hygiene and sanitation practices to ensure a clean and safe environment for our clients.
b. All tools and equipment used during the service are properly sanitized and sterilized.

8. Payment:
a. We accept various forms of payment, including cash, credit/debit cards, and mobile payment methods.
b. Payment is due at the time of service. We do not offer credit or invoicing options unless otherwise agreed upon.

By adhering to these service policies, we aim to provide a smooth and satisfying experience for all our valued clients. Thank you for choosing our lash studio, and we look forward to serving you.